What we hold
When you book a play session we collect only what we need to run your visit safely:
- Your name, email address and phone number
- Each child’s first name, last name and date of birth (to place them in the right play zone and confirm the free-for-under-1s rule)
- Any allergy or medical note you choose to tell us
- Your emergency contact and your signed safety waiver
- Your booking and payment history (card payments are handled by our payment provider, Revolut; we never see or store your card number)
We keep this to look after your family on the day, to take payment, and to meet our safeguarding and health-and-safety duties. We do not sell your data or share it for advertising.
Photos & video
DragonZone does not photograph or film children for marketing. You will only ever see your own children in any picture you take yourself.
Marketing
We will only email you about offers or events if you have asked us to. Every marketing email has an unsubscribe link, and you can ask us to stop any time by emailing hello@dragonzonesoftplay.co.uk.
See or delete your data
You can ask for a copy of everything we hold about your family, or ask us to delete it, at any time. Just email hello@dragonzonesoftplay.co.uk from the address you booked with and we will respond within 30 days. (We may need to keep a minimal record of a visit where the law requires it, for example for accident reporting.)
More detail
Our full terms, including the safeguarding and liability sections, are on the Terms page. If anything here is unclear, please just ask.